The Rafters B&B
Guest Policies
Check-In/Out
Check-in is 3pm-5pm. Check-out time is by 11am. Late check-out may incur additional fees.
Occupancy
Local fire code and our insurance policy mandate maximum occupancy of 2 persons per room. No pets, no guests under 21 years of age, nor any smoking allowed in the B&B rooms on the 2nd or 3rd floors at any time.
Smoking Policy
Smoking (cigarettes, e-cigarettes, vaping, cigars, pipes, etc), and lighting candles or incense are not permitted in any of the rooms or common areas on the 2nd or 3rd floors of the building. Fire is bad for a 150 year old building.
The ONLY places smoking is permitted are in the Lounge on the first floor (during normal business hours), the outside balcony attached to the Balcony Suite (please close the door so the smoke does not enter the room), or in the outside courtyard.
Guests who do not respect the no smoking policy will be charged $350 for cleaning and smoke removal and will be asked to leave the property without a refund.
Guest Obligation Policy
The occupancy of a room and use of the premises shall not be in a manner that disturbs the other guests, nor our neighbors. Quiet(er) time is to be observed between 10:30pm and 7:30am, please. We, the owners/operators live on premises—this is our house--so we reserve the right to terminate the agreement and ask overly disruptive guests to vacate the property, at which time all monies will be forfeited by the occupant/guest.
The guest also has the obligation to ensure:
-
That they do not render any part of the B&B insecure (i.e. leave a door or window unlocked or unsecure)
-
That they do not cause a fire
-
That they comply with directions and notices posted inside the B&B
-
That they obey all federal, state, and city laws and ordinances
Additional Fees for Damages
Guest agrees to be responsible for any and all damages and/or excessive cleaning fees. This includes, but it not limited to stained towels or sheets, and broken or missing items. Again, this is our house, please be respectful.
WiFi
Please refer to the information card on your bed for the WiFi access code.
Continental Breakfast
Bagels, breakfast biscuits, oatmeal, cereal, fruit, granola bars, milk, juice, yogurt, and other items are available for breakfast. Guests of the Loft Suite or Balcony Suite may locate breakfast items in the common area on the 2nd floor. Guests of the Tower Suite have breakfast items in their room.
In the common area of the 2nd floor we will provide a fresh carafe of coffee and pastries by 7:30am each morning of your stay.
The 3rd floor has the capability to make their own coffee, and we will deliver fresh pastries to the table just outside the Tower Suite each morning of guest’s stay.
Your Room
The heating/cooling system in your room is set between 68-72 degrees year-round. If you are uncomfortable, please refer to the instructions on the wall under the thermostat to regulate the room temperature. Each room also has a ceiling fan, a small electric fireplace, and an extra blanket.
Housekeeping
For guests staying multiple nights, we want to respect your privacy by not entering the room to replace towels, etc. If you need or desire fresh towels or other amenities, we are happy to provide them—just ask.
If you have a housekeeping emergency, please call us for immediate assistance.
The innkeeper's mobile number is located in each guest suite.
Cancellation Policy
We do take full payment in advance when a reservation is made, and as such we agree to provide the room you requested and all related services on the reserved dates. We decline all subsequent reservation requests and do not overbook. In turn, by making the reservation, you agree to abide by our rules of occupancy and to pay for your room reservation.
That being said, we do understand that sometimes things happen and plans change.
If your plans change, please notify us as quickly as possible. This provides us the best opportunity to either reschedule your reservation to another date or re-book your room.
If you must cancel your reservation:
14 days or more in advance--you will receive a full refund, minus a $30.00 handling fee (this is the fee the credit card company charges us for the intial charge and the subsequent issuing of a refund).
Fewer than 14 days in advance--you will not receive a full refund.
However, if we are able to re-book the room you had reserved, you will receive a 50% refund, minus a $30.00 handling fee.
Click here if you would like to see our
Credit Card Processing Privacy Policy
Thank you! Have a wonderful stay in Hermann!
Innkeeper: Colleen Murphy